Took my new FREEWHEELER in to have extras (rider backrest, windshield, engine guard, passenger backrest) ordered and installed. RUDY assisted me through the whole process, telling me in detail the various options I had, pluses and minuses for each option and making recommendations. RUDY went way beyond what I expected and made the whole process painless for me. RUDY did more than right by me and made me very happy that I purchased my new bike from Red Rock Harley. (Employee: Rudy Salas)